Privacy Policy

Effective Date: 20th April 2025

1. Introduction
Hyde Country Stores ("we", "our", "us") is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website: www.hydecountrystores.co.uk.

2. Data Controller

The data controller responsible for your personal information is:

Hyde Country Stores, Gorley Lynch, Fordingbridge SP6 2QB
Email: sales@hydecountrystores.co.uk

3. Personal Data We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, username or similar identifier.

  • Contact Data: Billing address, delivery address, email address, telephone number(s).

  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

  • Usage Data: Information about how you use our website, products, and services.

  • Marketing and Communications Data: Your preferences in receiving marketing communications from us and your communication preferences.


4. How We Use Your Personal Data

Your data may be used for the following purposes:

  • To process and deliver your orders.

  • To manage your account.

  • To provide customer service and support.

  • To send marketing materials, if you have opted in.

  • To improve our website and customer experience.

5. Lawful Basis for Processing

We rely on the following lawful bases under the UK GDPR:

  • Performance of a contract: To fulfil a contract we have with you.

  • Legal obligation: To comply with legal or regulatory requirements.

  • Legitimate interests: To improve our services and ensure website security.

  • Consent: Where you have given explicit consent, particularly for marketing purposes.

6. Sharing Your Data

We may share your personal data with:

  • Third-party service providers (e.g., delivery couriers, payment processors).

  • Professional advisers and legal authorities (where required).

  • IT and system administration services.

We do not sell or rent your data to third parties.

7. International Transfers

Where personal data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards (such as standard contractual clauses) are in place to protect your data.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting obligations.

9. Your Legal Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Correct inaccurate or incomplete data.

  • Request erasure of your data (right to be forgotten).

  • Object to the processing of your data.

  • Request restriction of processing.

  • Request the transfer of your data to another party.

  • Withdraw consent at any time (where consent was given).

To exercise these rights, please contact us at sales@hydecountrystores.co.uk

10. Contact Information

If you have any questions about this privacy policy or how we handle your personal data, please contact:

Hyde Country Stores
Gorley Lynch, Fordingbridge SP6 2QB
Email: sales@hydecountrystores.co.uk